Privacy Policy

Pixaro is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, request a demo, contact our team, use our retail software services, or access Pixaro through supported third-party integrations.

By using our website or services, you agree to the practices described in this policy.

We may collect the following categories of information:

• Contact details such as your name, email address, business name, and store address.
• Business and transactional information needed to deliver our order management, reporting, analytics, monitoring, and related software services.
• Information necessary to respond to requests made through authorized third-party integrations, including AI assistants and Model Context Protocol (MCP) integrations.
• Technical information such as IP address, browser type, device identifiers, and usage analytics.
• Communications you send us through forms, email, or other support channels.

We collect information directly and automatically, including when you:

• Fill out forms on our website or request a demo.
• Communicate with us by email or through the contact page.
• Use our applications, website features, or connected platform integrations.
• Use Pixaro through an authorized AI assistant, MCP connection, or other supported third-party integration.
• Visit our site, where standard analytics and browser technologies may collect usage data.

We use collected information to operate and improve our business, including to:

• Provide, maintain, and improve our services.
• Respond to questions, requests, and support needs.
• Process authorized requests made through supported integrations.
• Manage accounts, onboarding, billing, and service delivery.
• Monitor platform performance, prevent fraud, and protect security.
• Send product, service, or operational updates where permitted by law.

We do not sell your personal information. We may disclose information only as needed:

• To service providers and partners who support our operations under appropriate confidentiality and security obligations.
• To third-party platforms that you choose to use with Pixaro, where necessary to fulfill an authorized request.
• To fulfill the purpose for which you provided the information.
• To comply with legal obligations, court orders, or lawful requests.
• To protect our rights, customers, systems, or business from fraud, abuse, or security threats.
• As part of a business transfer, merger, or acquisition, subject to appropriate safeguards.

We may use cookies and similar technologies to remember preferences, understand site usage, and improve the experience of our website and applications. You can control cookies through your browser settings, although disabling them may affect certain features.

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, but we work to protect the data entrusted to us.

We retain information only as long as needed for legitimate business purposes, contractual obligations, legal compliance, dispute resolution, security, and enforcement of our agreements.

Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict certain personal information we hold about you. You may also opt out of promotional emails by using the unsubscribe link in those messages.

To make a privacy-related request, please contact us at support@pixaro.ai.

Pixaro may allow authorized users to access certain Pixaro features and business information through third-party artificial intelligence platforms, including ChatGPT, using the Model Context Protocol (MCP) or similar integration technologies.

When you choose to use an AI assistant or MCP integration with Pixaro, the third-party platform may send a request to Pixaro on your behalf. Pixaro may return information reasonably necessary to fulfill that authorized request. Depending on the Pixaro services available to your account, this may include information such as order data, transaction information, payout information, store information, operational information, monitoring insights, or business analytics.

Pixaro is designed to limit information provided through these integrations to information relevant to the requested function. Use of an AI or MCP integration does not provide unrestricted access to a user's Pixaro account or all information maintained by Pixaro.

Access to Pixaro information through these integrations remains subject to applicable account, organization, location, and user permissions maintained by Pixaro.

Information transmitted to a third-party AI platform may be processed by that provider in accordance with its own terms of service, privacy policy, account settings, and data-handling practices. We encourage users to review those policies before enabling or using such integrations.

Pixaro does not intentionally provide account passwords, authentication credentials, API secrets, or payment card information to AI assistants through MCP integrations.

Pixaro may maintain integration-related records reasonably necessary to operate, secure, troubleshoot, and audit these services, subject to our applicable data-retention practices.

Where supported, users may stop using or disconnect an AI or MCP integration. Disconnecting an integration does not necessarily delete information that may previously have been processed by the third-party provider. Such information remains subject to that provider's privacy practices and user controls.

Pixaro may modify or expand the functionality available through AI and MCP integrations as its services evolve. Any such access remains subject to applicable permissions, security controls, and this Privacy Policy.

Our website and products may integrate with or link to third-party services, including delivery platforms, technology providers, and AI platforms. Their privacy practices are governed by their own policies, so we encourage you to review them separately.

Our services are intended for business use and are not directed to children. We do not knowingly collect personal information from children through our website or services.

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.